Includes Returns, Defects and Damages, Refunds, Exchanges and Cancellations

While we work really hard to offer you high quality products and services online, we do understand, from time to time, a need will arise to return something. Here’s everything you need to know when shopping with us.

Returns

Due to the nature of customized design products, we only accept returns for items that are defective or damaged upon arrival. Please review your orders accuracy related to such things as sizing and colors, prior to completing the purchase.

Defective or Damaged Items

If you receive an item that is defective or damaged, please follow these steps:

1. Contact us by email within 10 days of receiving your order. Include your item name, order number, shipment tracking number, and a description of the issue.
2. Provide clear photos of each defective or damaged item, along with the packaging, to help us understand the problem.
3. We will assess the situation and determine the best course of action, which may include a replacement or a refund

Refunds

Refunds are issued under the following circumstances:

1. The item received is deemed defective or damaged, and a replacement of that item cannot be provided.
2. The order is canceled before the item has been processed for printing.
3. Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to appear on your statement.

Exchanges

At this time, we do not offer exchanges. If you need a different size or style, please place a new order.

Cancellations

Once the item has entered production (item is being printed and prepared for shipment), cancellations are not possible. This typically occurs within 24-hours or sooner of placing the order. Successfully processed cancellations will result in a refund.

If you have any questions or concerns about our Shopping Policy, please don’t hesitate to contact us at engage@jenndrakes.com